Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, unworn, and in their original condition, including all packaging, tags, certificates, and accessories.

• Custom, engraved, made-to-order, or personalized items are non-returnable unless they arrive damaged or defective.

• For hygiene reasons, pierced earrings cannot be returned unless faulty.

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How to Initiate a Return

1. Email our support team at [your email] with your order number and reason for return.

2. We will respond within 1–2 business days with return instructions and a return authorization (RA) number.

3. Securely package your item and ship it to the return address provided. We recommend using a trackable, insured shipping service.

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Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved returns will be refunded to your original payment method within 5–10 business days.

• Shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

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Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order.

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue, and we will arrange for a replacement or refund.

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Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the item is damaged, incorrect, or defective.

• We are not liable for lost or damaged returns. Please insure your return shipment.